Terms of service
Alterations
If a customer gets their measurement wrong (it happens to us all at some point) we may be able to do an alteration, we estimate the cost to range between £5 to £10 depending on the level of work involved. Customers are responsible for the return postage and the new outward bound postage.
Washing Instructions
All of our Fleece jumpers are machine washable, we recommend you wash on a low temperature (ie 30 degrees) and air dry.
Our waterproof belly fleeces need less washing as you can simply wipe the underbelly panel clean and air dry the fleece ready for the next adventure.
Product Information
Our fleece jumpers are made from 100% polar fleece that is anti pill, thermal, quick drying and shower resistant.
Customer Care
Customers for us come in two forms - mad sausage owners and four legged friends. We hope both of these customers love our brand and just how much every order means to us! We want you to love TDawg as much as us and be a part of our hound pack - one of the TDawg family.
If you ever have an issue with your order, need extra help, are looking for something we don't currently have or just want to chat, we're here.
Privacy & Safety
We only use and store your information to fulfil your orders and will always protect your personal information. We use third-party banking to verify payments and only use your data to contact users about their orders. We will contact you about new products and services if you have signed up and consented to marketing (but only from us).
Our user’s privacy is of the highest importance to us.
Payment Methods
We accept Credit or Debit Cards via our online payment platform.
Disclaimer
1. ITEMS ARE NOT TO BE WORN BY ANY PET OR CHILD WHILST UNATTENDED.
2. ITEMS ARE NOT TO BE INGESTED OR CHEWED. PLEASE PURCHASE AT YOUR OWN DISCRETION. WE ACCEPT NO LIABILITY FOR ITEMS INGESTED OR CHEWED.
3. DO NOT PUT ITEMS NEAR AN OPEN FLAME, IN DIRECT SUNLIGHT OR UNDER UV LIGHT.
4. WE TAKE NO RESPONSIBILITY FOR ANY CUSTOMS CHARGES APPLIED TO ORDERS.
5. IT IS YOUR RESPONSIBILITY TO CHECK ITEMS ARE SAFE TO USE UPON EACH USE. WHILST OUR ITEMS ARE DESIGNED TO BE PRACTICAL WE STRONGLY RECOMMEND THAT THEY ARE USED AT THE OWNER/S DISCRETION.